Manager, Customer Experience

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Overview

We are looking for a proactive, strategic, and hands-on Customer Experience (CX) Manager to help make our customer-first vision a reality. You will lead end-to-end CX programs designed to improve customer journeys, cultivate a customer-centric culture, and foster cross-functional collaboration to deliver iconic experiences. This role is ideal for a creative leader who takes pride in driving meaningful, measurable improvements and navigating both strategy and execution in a fast-paced environment. The successful candidate(s) will report to the Head of Customer Experience & Insights.

Key Responsibilities And Accountabilities

• Lead the end-to-end delivery of CX initiatives, ensuring milestones are met from initial planning through execution of workshops and internal events.
• Design and facilitate engaging CX workshops, synthesizing feedback into s...