Manager, Customer Experience

Annual Salary / Hourly Rate : 79 169 - 93 140

VIA Rail is carrying out ambitious projects to modernize its services and infrastructure, building the future of transportation in Canada. Working for VIA Rail is being part of a collective effort in sustainable mobility.

The Montreal Customer Experience team is seeking a Manager, Customer Experience to lead and develop the onboard services team, ensuring the delivery of high‑quality, customer‑focused services that comply with safety standards.

In this role you will conduct safety audits, manage team performance, and oversee boarding operations, ticket handling, baggage management, and supply processes to meet our customers’ expectations. You will also manage emergency situations and resolve customer concerns quickly and professionally, working closely with the Customer Experience team to ensure a safe and positive travel experience for our passengers.

As a front‑line leader, you will contribute to a wo...