Manager, CX Programs

What You'll Do The Manager, CX Programs is a people leadership role responsible for transforming how Avalara runs complex, customer-impacting programs at scale. This team owns programs related to one-to-many compliance-impacting issues, customer remediation requests, and customer communications, with a mandate to improve speed, consistency, governance, and measurable business impact. This is a hands-on leadership role for someone who can coach a team, challenge legacy ways of working, and redesign program operations for an AI-enabled, agentic future. The right leader will not only improve how these programs run, but also find, tell, and sell the story of their value through clear metrics, executive-ready narratives, and strong cross-functional influence. Success in this role means one-to-many, compliance-impacting programs continually improve and scale effectively, customer risk and inbound volume are contained, remediation is applied consistently, and leaders have clear, trusted visib...