Manager - Operations Quality

Role: Manager - Operations Quality

Status: Regular, Full Time

Department: Operations Quality Standards

Location: Markham – Occasional Travel Required

Compensation: $84,264 - $130,609

Job Summary

We are seeking an experienced Operations Quality Standards Manager to lead our Quality Assurance team in delivering exceptional customer experiences across all channels and mediums. This critical role will own the contact centre quality program, managing the customer experience framework that prioritizes customer‑centric skills, understanding, resolving, and brand ambassadorship.

As an Operations Quality Standards Manager, you will play a vital role in driving our corporate customer experience strategy, educating, and aligning team members and vendors, delivering exceptional customer experiences across all channels and mediums.

Responsibilities

• Own the end‑to‑end Quali...