Manager, Service Delivery Transformation (R02131)

Region of Waterloo • kitchener, on • Posted July 16, 2026

Position Overview

Manager, Service Delivery Transformation (R02131) Job Number:

4375 Job Type: Full-Time Vacancy Reason:

Net New

Location:

150 Frederick St - Regional Admin Headquarters Job Category:

Information Technology Number of Positions: 1 Department:

Information Technology Services Division:

Corporate Services Hours of Work:

35 Work Schedule: Monday to Friday, 8:30am to 4:30pm. This position works a minimum of 3 days in office, and 2 days at home or as per operational needs. Union:

Management/Management Support Grade:

Management/Management Support Grade 08 Salary Range:

$114,860.20 - $143,579.80 annually

The Role Drives a large-scale, multi‑business unit strategy and program to modernize how work is done at the Region. Drives the strategy to rethink and redesign regional services using human‑centred and equity‑based principles, and help leverage digital capabilities to better meet the commu...