Manager, Technical Support

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Technical Support Manager will be responsible for managing a world-class Technical Support team supporting all Qualys offerings. The successful candidate will have demonstrated leadership experience managing highly technical teams. This includes providing leadership, interfacing with Development on customer-impacting enhancements and fixes, recruiting and development of support staff, guiding, and exceeding team metrics. The successful candidate will also have responsibility for leading efforts in developing and implementing world-class technical support services, knowledge base content, best practices, and methodologies to deliver unsurpassed service and support. They will report to the Director of Customer Support, Americas, and will oversee the day-to-day operations of deployment, integration, and overall product support. They will work closely with vario...