Manager, Technology Operations, Service Desk

Responsibilities

• Leading a Technology Operations department to ensure it meets the needs of the organization.
• Leading the Technology Service Delivery function, responsible for L1 and L2 support across Retail and Corporate Technology.
• Empowering a unified, high-performing service desk that scales with the organization.
• Understanding and balancing the demands on the department by connecting with department leadership.
• Building a department strategy that aligns with department goals, breaking strategies into projects for the team, and delivering on those projects effectively.
• Creating a culture of effectiveness, collaboration, and professional development.
• Taking ownership of the services and tools delivered to the company and equipping the team to evolve those offerings.

Requirements

• 5+ years in support technology with 3+ years of formal people leadership experience in a serv...