Manager - Telecommunications
SSM Health • Madison, Wisconsin • Posted July 03, 2026
Position Overview
Job Highlights:
This role sits at the center of a major transformation—bringing consistency, strategy, and modern technology to more than 30 contact centers across the organization. The Manager of Telecommunications will lead the evolution from decentralized, on‑premise environments to a coordinated, cloud‑based model that improves reliability, agent efficiency, and the customer experience. Partnering closely with contact center leaders and IT stakeholders, this role shapes how patients, customers, and teams connect with SSM Health every day—turning complex telephony environments into seamless, scalable, and future‑ready solutions.
Job Summary:
Ensures effective operations of all telecommunications infrastructure.Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES