Mandarin Technical Troubleshooting Agent

THE WORK

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in IT Troubleshooting, fostering a collaborative environment where continuous learning and contribution are encouraged. Join us in creating a positive impact and growing your skills in a welcoming and dynamic setting.

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent future incidents.
• Track and facilitate the acceptance of changes to production environments.
• Operate information technology production services in alignment with established protocols and service agreements.

HERE'S WHAT YOU WILL NEED

• Expert proficiency in IT Troubleshooting.
• Advanced proficiency in Engineering Support.
• It is advantageous to have prior experience in r...