Member Service Adviser

Position: Member Service Advisor (Inbound)
Role Type: Permanent / Part Time 25 hours per week. 
Location: Melbourne (Hybrid Work – 2 days in the office)

About the job:

As a Member Service Advisor, you play a key role in delivering personalised, high‑quality service across all member touchpoints. You support members by answering queries, resolving issues first time wherever possible, and following up with priority when further investigation is required. Acting as a strong member advocate, you capture and share feedback to help improve products and services. You collaborate closely with internal stakeholders, stay up to date with products and policies, and contribute to a positive, inclusive team environment - ensuring consistently excellent member experiences and outcomes.

Key Responsibilities:

• Answer inbou...