Member Support Expert - Canada

Job Title

Member Support Expert (Canada)

Location

Toronto, ON. Candidates must reside in Toronto or be willing to relocate.

Responsibilities

• Deliver exceptional member support that is timely, transparent, and empowering.
• Develop deep expertise in healthcare systems to assist individual members and B2B customers.
• Contribute insights to improve products and services.
• Assist with new company onboarding.
• Collaborate across teams to drive strategic initiatives.
• Own strategic projects to scale Care Operations in Canada, including flawless onboarding, proactive support, and shipping cross‑functional improvements.
• Work in close collaboration with Product, Ops, Sales, and Insurance teams.
• Leverage existing processes from other regions while adapting to local context.
• Provide high autonomy within a small Canadian team.
• Participate in hiring and mento...