Mgr, Technical Support

Title: Mgr, Technical Support

Location:

Bangalore, Karnataka, IN

Requisition ID: 134684

Job Summary

The Technical Support Manager (TSM) role is a key leadership position responsible for managing customer relationships and overseeing technical support delivery. You will lead 2nd/3rd‑level engineers who diagnose, troubleshoot, and resolve complex issues across NetApp’s product and cloud portfolios. This role requires strong people leadership, operational excellence, and cross‑functional collaboration. This role also includes responsibilities of program management.

Job Requirements

• Lead teams of Technical Support Engineers and Escalation Engineers handling complex issues across NetApp product lines.
• Guide teams through high‑stress or ambiguous customer situations, ensuring timely and high‑quality resolutions.
• Provide coaching, mentorship, and performance management for a team of 10–15 en...