MIS Executive – Call Center

On-site - Quezon City 1-3 Yrs Exp Diploma Full-time

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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Job Summary

The MIS Executive will be responsible for collecting, analyzing, and presenting data related to call center operations. This role supports decision-making through the preparation of daily, weekly, and monthly reports and ensures accurate data management, performance tracking, and process optimization.

Key Responsibilities

• Prepare and maintain daily, weekly, and monthly reports on call center performance metrics (AHT, FCR, SLA, CSAT, etc.)
• Generate real‑time and historical data reports to support operations, quality, and workforce management teams
• Work closely with operations...