Mobile data support consultant

Purpose: Provide front line and technical support in the mobile data arena.

Key Accountabilities / Objectives: Provide front line and technical support in the mobile data arena with specific emphasis on Data products. Handle escalated assignments/calls from customers relating to data and new technology products and services. Troubleshoot and resolve mobile data device conflicts with computer peripherals and devices. Communicate clearly between the client and Call Centres to offer an effective resolution of customer queries. This service may require off site travelling from time to time, to a customer's workplace or home to assist them with technical support as required. Maintain efficient, effective and professional service levels in a manner that constantly meets the required performance standards. Ensure continuous customer retention, including follow up courtesy calls to monitor customer needs and satisfaction levels. Document all problems ...