Mortgage - Direct Sales

Help customers achieve their home ownership and financing goals through trusted mortgage solutions. As a Mortgage – Direct Sales specialist, you will manage internally generated leads and play a key role in converting customer enquiries into successful mortgage outcomes. You should be sales-driven, customer-focused, and motivated to deliver strong results within defined service standards and turnaround timelines while upholding high service and compliance standards.

You succeed by taking a disciplined, customer-centric approach to lead management. Respond promptly to internal leads within agreed SLAs/turnaround time, deliver quality customer engagements, and maintain strong follow-up practices. Build trust and guide customers confidently toward closure, maximise conversion opportunities, and form effective internal partnerships. Performance is measured by lead turnaround time, conversion ratio, and sales targ...