Multilingual Service Desk Agent (Norwegian)

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide technical support and assistance to users in Norwegian and English.
• Serve as the first point of contact for IT-related issues, ensuring timely resolution.
• Document all interactions and troubleshooting steps in the service management system.
• Collaborate with other IT teams to elevate critical issues and improve service efficiency.
• Conduct user training sessions to enhance knowledge of systems and tools.

Requirements

• Educational Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience Level: 3-5 years of experience in a service desk or technical suppo...