Network Command & Control Engineering Lead

Network Command & Control Engineering Lead

The Data Center & Network Services organization is looking for a Lead of Network Command and Control within Mastercard’s network infrastructure regionally. This role requires experience leading network operations organizations, validating network system health, troubleshooting issues, and optimizing performance to support the organization’s mission‑critical operations.

Responsibilities

• Incident Command & Coordination – take ownership of major network incidents, act as single point of control during high‑priority or crisis situations, drive incident response across teams, ensure role clarity.
• Rapid Service Restoration – focus on minimizing Mean Time to Repair, implement workarounds, lead technical bridge calls or war rooms.
• Stakeholder Communication – provide real‑time updates to senior leadership, operations, customer care, and escalate critical issues to execu...