Network Support Engineer

2nd Line Network Support Engineer

Office based - Huddersfield

Paying between £, depending on experience.

We are currently recruiting for a 2nd Line Network Engineer to join a growing and friendly Help Desk team based in Huddersfield. This is an excellent opportunity for someone with 1st or 2nd Line experience who is looking to develop their career within networking and gain exposure to new technologies.

In this position, you will be responsible for supporting customers with network-related issues, handling escalated tickets, and assisting with projects and installations. You will play a key role in ensuring high levels of customer service while meeting service level agreements.

Key Responsibilities

• Managing and resolving support tickets escalated from the 1st Line team
• Troubleshooting network issues across a range of technologies
• Logging and...