NFU Mutual Breakdown Incident Advisor

RAC • Walsall, England • Posted July 05, 2026

Position Overview

RAC has an exciting opportunity in our NFUM team as a Breakdown Incident Manager on a Full time Permanent basis. This will be based in our Bescot Head Office, Walsall.


The purpose of this position is to provide an efficient, responsive and quality telephony service to all National Farmers Union Mutual (NFUM) customers.


The Salary for this position is up to £28,260.66 - depending on experience


Shift patterns range between Monday – Sunday, 6am-10pm, Full Time - 35 hours per week

What we offer


At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:

  • Eligibility to join our bonus scheme.
  • 23 Days Annual Leave
  • Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
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