Night Guest Service Assistant

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle check-in and serve them food and drink, but you will also offer local insights and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Encourage guests to partake in the Hilton Honors loyalty program
• Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
• Handle cash and credit transactions in accordance to Heeton standard operating procedures.
• Start every stay right by swiftly checking guests in accordance with Hampton brand standards,
• Serve food and drinks in the bar and restaurant
• Help with washing up and other kitchen d...