Noc Analyst (Medellín)

Functions and Responsibilities

• Supervise connectivity between offices and with partners and allies to ensure there are no service interruptions.
• Detect, investigate, and resolve incidents and technical problems promptly.
• Escalate complex issues to senior technical teams or external vendors when necessary.
• Update and maintain technical documentation and maintenance records.
• Generate and analyze performance and availability reports of services and network devices.
• Identify trends and patterns that may indicate potential problems and propose proactive solutions.
• Propose and implement improvements in monitoring processes and incident management tools.
• Collaborate with other IT teams to improve network infrastructure and services.
• Act as a technical point of contact for queries related to the network infrastructure and monitored services.
• Create and maintain detailed documentation of procedu...