Officer, Customer Service

Prudential plc • Hong Kong, Hong Kong Island • Posted July 23, 2026

Position Overview

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities:

  • Deliver high-quality customer service by handling policy-related enquiries, service requests, and premium payments received through various service channels, while leveraging operational systems, digital tools, and established guidelines and procedures.
  • Respond to customer enquiries and feedback in a timely, professional, and customer-centric manner to enhance customer satisfaction and service excellence.
  • Address customer concerns and service issues promptly, providing...