On-Site Customer Service and Retention Agent

Before you continue reading this job description, you should know there is one non-negotiable to be considered for the position; you’ll need to commit to on-site training (located in Halifax). If you're unable to travel to the office, we encourage you to explore our other opportunities that may offer virtual training.

We’re searching for committed sales and customer care pros!

Let’s cut to the chase – a major part of your responsibility in this role will be to retain customers who are looking to cancel their services. You’ll do that by seizing opportunities to suggest products or services that suit their needs, and you’ll have lots of tools in your tool kit with customer incentives and discounts at the ready to make that happen. If the idea of sales work makes you uncomfortable, stressed, or drained, then this won’t be the right fit for you. If you love the challenge of turning a “no” into a “yes,” you’ll feel right at home. You’ll be handling complaint...