On Site - Desktop Support Associate-Helpdesk
NTT DATA, Inc. • región centro, jalisco • Posted July 14, 2026
Position Overview
On Site - Desktop Support Associate-Helpdesk
Date: Jul 7, 2026
Company: NTT DATA Services
We are currently seeking a On Site - Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
General Duties and Responsibilities
- Provide exceptional IT Service Desk support, guidance, and training to end‑users for various IT devices, applications, or processes.
- Record, update, and promptly escalate support issues to the next level.
- Support all IT onboarding activities for end‑users.
- Work with internal IT teams on system testing, integration, and maintenance.
- Engage in discovering new IT business tools to support business users and the internal IT team.
- Seek, suggest, evaluate, and implement process and technology improvements.
- Be willing to learn and grow in other IT business areas.