On-Site Technical Support Agent

General Duties and Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, update and promptly escalate support issues to the next level.
• Support all IT onboarding activities for end-users.
• Work with internal IT teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and internal IT team.
• Seek, suggest, evaluate, and implement process and technology improvements.
• Willing to learn and grow in other IT business areas.

Requirements

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player.
• 24/7 rotational shifts, week‑off days and work‑from‑office mandatory.
• Excellent communication skills, comfortable working w...