OPERATION MANAGER

Oversee daily hotel operations, including Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other operational departments.

Ensure the delivery of outstanding guest service in accordance with the hotel's luxury hospitality standards.

Monitor operational performance and implement strategies to improve efficiency, productivity, and service quality.

Lead, coach, motivate, and develop departmental managers and employees to achieve operational excellence.

Maintain high standards of cleanliness, safety, and guest satisfaction throughout the hotel.

Coordinate with department heads to ensure seamless communication and smooth operational workflows.

Handle guest complaints and resolve operational issues promptly and professionally.

Monitor departmental budgets, control operating costs, and maximize revenue opportunities.

Ensure compliance with hotel policies, health and safety regulations, and statutory re...