Operation Manager

Description

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

 Role and Key responsibilities:

· Maintain and grow revenue of program, responsible for profitability including revenue, margins, billing, seat utilization, and retention

· Ensure program has proficient training, staff development, and effective employee relation/recognition prog...