Operational Customer Support

**SUMMARY**
The Operations Customer Support Specialist (OCS) will be responsible for handling transactional level work on accounts in order to support the AM Team outside of normal business hours. The OCS will work closely with internal operational support teams and SCM/AM teams in order to facilitate communication and handle customer requirements. The OCS will play a key role in achieving ProTrans objectives and contribute to identifying, analyzing and developing supply chain solutions.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Responsible for fully understanding the logistics planning functions in the TMS in order to assist SCM/AM teams in afterhours performance for their customer
- Coordinate adjustments to the plan
- Communicate customer adjustments internally at ProTrans
- Responsible for entering bid requests as necessary to accommodate the plan and adjustments to the plan
- Responsible for ensuring unplanned requests are handled for the customer
- Respo...