Operations Manager (Financial Services - Back Office)

Position Description:

The Operations Manager will lead business process improvement and operational excellence initiatives that drive efficient, effective day to day workflows across the organization. This role plays a key part in transforming internal support into a highly reliable, risk controlled, and client centric function through data driven decision making, operational analytics, and cross functional collaboration. The ideal candidate is tech savvy, innovative, and data driven, and possesses a strong understanding of core business operations. They will act as a strategic leader who ensures seamless service delivery, prevents operational loss, and champions long term operational scalability.

Key Responsibilities

. Manage and optimize overall service delivery to achieve agreed upon performance targets, uphold service level agreements (SLAs), and contribute to the broader strategic business goals of the organization.
. Lead and execu...