Operations Manager — Skyhigh Global

Skyhigh Global is hiring an experienced Operations Manager to lead and manage call center operations. This role requires a strong leader who can drive performance, manage teams, and ensure operational excellence.

The ideal candidate will have proven experience managing call center campaigns end-to-end, improving performance, and maintaining strong client relationships.

This is an opportunity to join a fast-growing organization and lead high-impact operations in a performance-driven environment.

Key Responsibilities

• Manage call center campaigns end-to-end
• Lead and manage team leaders and agents
• Monitor performance against KPIs and SLAs
• Conduct daily, weekly, and monthly reporting
• Identify performance gaps and implement improvement plans
• Manage workforce planning and headcount requirements
• Work closely with Quality Assurance and Real-Time teams
• Maintain strong cli...