Operations Support Specialist (Bilingual) - Ottawa

Become a key player at LeverageTek as a Bilingual Junior Operations Support Specialist within Financial Services. This full‑time position offers remote work blending with required onsite weeks in Ottawa or Toronto.

In this capacity, you will deliver vital support for critical systems, oversee operational tasks around the clock, and mediate incidents between various stakeholders. Your role will also focus on documentation, process improvements, and ensuring seamless customer support experiences.

Key Responsibilities

• Monitor essential systems and elevate issues when necessary.
• Serve as a primary responder for incidents and service disruptions.
• Maintain solid customer relations and ensure high service levels.
• Engage in continuous training and documentation efforts.
• Collaborate on projects to enhance operational delivery.

Requirements

• 2‑3 years of Operations Support experience.
• Must b...