Operations Support Technician I.

Insight Enterprises • Pasig, Metro Manila • Posted July 13, 2026

Position Overview

Requisition Number: 105021 

Operations Support Technician

What you’ll do at Insight 

This is an internal IT Operations role responsible for level 1 support and monitoring of Insight’s internal IT infrastructure. Common duties and responsibilities includedwith this role include:

  • Monitor IT infrastructure utilizing multiple tools.

  • Utilize ITSM platform to manage and log all support issues.

  • Monitor shared mailboxes, Microsoft Teams, and other communication methods used by other teams to report IT incidents to the IT Operations Team.

  • Participate in team phone support queue leveraged by other IT teams to report infrastructure issues.

  • Complete various MACD type requests.

  • Perform 1st level diagnosis and troubleshooting for infrastructure support issues.

  • Create and maintain IT support documentation including knowledgebase articles.

  • Escalate and t...