Ops Agent Admin (Edmonton)

Job Overview

Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees. Coordinates all administrative aspects of the station/call centre and directly assists senior manager in achievement of departmental goals.

Responsibilities

Administers day‑to‑day operations of the call‑centre, maintains accurate records, locates and retrieves information, provides support to staff and customers, and executes additional duties as assigned. The incumbent must complete mandatory testing and training, operate in a PC Windows environment, maintain annual accreditations where applicable, and work varying shifts based on business needs.

Qualifications

• High school diploma or equivalent, with secretarial courses or business college training preferred.
• Two (2) years of customer‑contact experience, including at least one (1)...