Order Entry & Customer Success Specialist

Job Type: Full-time
Work Arrangement: Office Based (Clark, Pampanga)
Work Schedule: Monday to Friday
Work Hours: 40 hours per week

Experience level: Mid Level

Responsibilities:

ORDER ENTRY DUTIES

• Enter and schedule for our customers daily, proactively and reactively liaising with customers with updates and answering all enquiries about the status of orders.
• Handle cases allocated through the triage process in CRM (Salesforce), ensuring the Service Level Agreement is met and cases are handled in priority order.
• Enter orders using our internal ERP system (Syspro), ensuring all documentation meets Larnec quality standards
• Schedule orders to ensure they meet the required customer-advised delivery date and internal production capacity limits.
• Configuration of quotes into Syspro.
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