Order Management Sme & Customer Service Representative

**Job description**:
This is a Customer Operations role within the SCOOL team under Enterprise Operations, supporting the NA Market.
Customer facing role with strong partner engagement.
Accountable for order execution and backlog management to support customer requirements and enable HPs financial objectives.
We put the customer's experience at the center of everything we do.
- ** Responsibilities**:
- Acts as a first point of contact for customer accounts on daily operational matters.
- Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.
- Accountable to resolve operational issues that may arise from the end-to-end sales process (Order entry to Invoicing, e.g., order status, returns, and deliveries, invoicing, and financial post
- sales programs).
- Engages with other functions and organizations to resolve issues (e.g., Sales, Supply Chain, Logistics, Finance, C&...