Order Management Specialist

Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.

Eventually distributes requests from the common customer service Inbox to other colleagues in the department.

Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.

Order Management: Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.

Order delivery tracking, in coordination with Supply Chain & Logistics<...