OrderManagement Specialist

OrderManagement Specialist for 1 year contract.

• Attend to pre-sales enquiries on product availability, lead time and price
• Initiate and follow up new item creation/customer creation in system
• Process sales orders and order amendment in system
• Track, expedite and update customers on order status
• Follow up payment, forwarder details with customers
• Work with factories, warehouses and forwarders to arrange dropship, local and export shipment
• Prepare manual, system invoices and other shipping documents and handle documents filing
• Review LC draft, prepare and collate documents from various factories for LC presentation
• Coordinate with related parties on non-warranty claims
• Communicate and provide timely responses between customer, sales, operation and factory
• Generate and update sales order backlog reports