Outage Management System Engineer (Bogotá)

We are seeking a skilled and experienced OMS Engineer to join our dynamic team. As an OMS Engineer, you'll be entrusted with managing the Outage Management System (OMS), overseeing both planned and unplanned outages, including maintenance activities. Your role encompasses a wide array of tasks and functionalities related to outage management and service quality calculation.

Responsibilities

• Handling disturbances and planned works within the OMS.
• Processing trouble calls and dispatching crews for resolution.
• Calculating service quality metrics such as SAIDI and CAIDI.
• Generating outage reports and maintaining lists of affected customers.
• Developing and maintaining interfaces using Web Services to integrate with CRM, Asset Management, and Workforce Management systems.
• Collaborating with customers to understand their OMS business processes and requirements.
• Adapting and parameterizing OMS processes to meet cu...