Overnight Closer

Planet Fitness • Waterloo, Iowa • Posted July 21, 2026

Position Overview

Job Title:         Customer Service Representative


Reports to:       Club Manager


Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt



Job Summary


Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. 



Essential Duties and Responsibilities 



  • Greet/meet potential members, providing a great customer experience. 

  • Handle front desk related tasks:

    • Answering phone calls in a polite and friendly manner to assist with questions or concerns.

    • Taking info calls and tours

    • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member ...