Partner Service Analyst

The Network Partner Service & Performance Management function is a crucial component of the Visa Payment Limiteds service group tasked with monitoring analysing and improving the technical and operational performance of our global network of payment settlement partners (Financial Institutions and Payment Service Providers (PSP).

The teams primary objective is to develop the most reliable and efficient technical/operational interfaces with our partners as possible. This will be achieved through detailed analysis of service/partner performance (SLAs KPIs and other indicators) acting on feedback from clients & internal stakeholders and attaining expert level knowledge of the capabilities of our Network Partners and the underlying domestic payment schemes (RTP ACH RTGS Wallet etc).

You will be assigned several Network Partners and work in close collaboration with the Partner Relationship Management team in managing those relationships.  Your efforts and priorities will be ...