Patient Care Advisor
NHS • norwich, england • Posted June 20, 2026
Position Overview
Primary Care ischanging, and our Patient Care Advisors are key to supporting patients to getthe care that they need be that clinical assessment, help with managing theirhealth, or signposting to other services.
Patient CareAdvisors are the first point of contact for our patients and visitors, whetherthat be over the telephone, face to face at the front reception desk or throughour on-line portal. Needing to make surethat every patient contact counts and that patients get the right help at theearliest opportunity. We needpassionate, patient focused individuals to help us deliver the best service toour patients by offering a first-class level of Reception/Customer Service.
Discretion andconfidentiality are essential attributes of a successful Patient Care Advisor.
This postrequires flexibility, responding to varying demands and changingcircumstances. Communication, team work,motivation and hard work ethic are essential qualities.