Patient Care Team Lead — Elevate Patient Experience & Ops

Impress is looking for a Patient Care Team Lead for the US market in Barcelona. This role requires an energetic leader to coach and develop Patient Care Specialists while ensuring quality interactions and optimizing workflow efficiency.

The successful candidate will lead the team performance with clear KPIs, handle patient escalations, and collaborate with cross-functional departments to maintain world-class service. This position is fully on-site.