Payment Operations Team Lead

Job Summary

The Operations Team Lead provides leadership, oversight, and operational direction to the TBG/COG Systems Support team to ensure stable, efficient, and compliant day‑to‑day operations of assigned platforms. The role is responsible for supervising Operations Officers, overseeing system monitoring and maintenance activities, managing production issues and escalations, supporting system projects and enhancements, and coordinating with internal Bank units and external vendors. Serves as the primary escalation point for operational concerns, ensures adherence to service levels and governance requirements, and supports the Team Head in risk management, reporting, vendor management, and continuous process improvement initiatives.

Key Responsibilities

• Provides day‑to‑day supervision, guidance, and direction to Operations Officers.
• Assigns, prioritizes, and monitors team deliverables...