Payroll Support Center Analyst — Escalations & SLA Champion

Johnson & Johnson is seeking a Payroll Contact Center Support Analyst based in Bogotá, Colombia. This crucial role involves being the first point of contact for escalated payroll-related queries from employees and managers, while also identifying trends to improve service.

The ideal candidate requires a Bachelor's degree and at least 3 years of experience in payroll customer service, with proficiency in English. Strong communication skills and the ability to work in a dynamic environment are essential.