PBTB | Senior Manager, Claims

Prudential plc • Kuala Lumpur, Federal Territory of Kuala Lumpur • Posted June 29, 2026

Position Overview

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Purpose:

Oversee end-to-end claims management across multiple portfolios, ensuring timely, fair and compliant claims decisions while optimising cost efficiency and customer experience.

Key Accountabilities:

  • Oversee inpatient/outpatient medical reimbursement, personal accident and allowance claims to ensure accurate and timely assessment based on certificate terms
  • Manage high-value and complex claims (death, TPD, critical illness), ensuring consistent decisions aligned with u...