Overview The Services Engineer, PCRF support all aspects of the environment (hardware, OS, application) and provides system administration, operational support, problem resolution, hardware and software installations and upgrades as required.
Responsibilities · Provide Applications and system health and performance monitoring, including responding to position issues. · Document standards, operating and technical procedures for the system(s) and acts as technical resource to technical support group and Network Operation group to diagnose, remediate and correlate system problems. · Resolve problems, determine root cause, and delivery known solutions with a high level of satisfaction. · Perform additional duties as assigned · Services Engineer II, PCRF o REQUIRED § Bachelor’s Degree in Computer Science or equivalent experience required. § At least 5 years of professional experience in a production support...