Pension Complaint Analyst

Overview

Honeycomb is delighted to be partnering with a financial services company as they establish their presence in Northern Ireland. With modern, centrally located offices in Belfast and a strong focus on culture, development and long‑term growth, this is an excellent opportunity to join an organisation at an exciting stage of expansion.

This role would suit a detail‑oriented professional with experience in pensions or financial services who enjoys investigative work, analysing complex information and delivering fair customer outcomes. Importantly, this is not a call centre role. Instead, it is a case‑based position focused on investigating pension complaints, reviewing evidence and reaching well‑reasoned decisions in line with regulatory requirements.

The Role

As a Pension Complaint Analyst, you will manage a portfolio of pension‑related complaints, investigating each case thoroughly to identify the root cause and determine an appropriate ...