Performance Effectiveness Specialist (Claims Automation & Process Improvement)

Customer Experience

Vancouver, BC • ID: 886-028 • Full-Time/Regular

The Organization

LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. Since 1998, LGM has partnered with leading automotive manufacturers and dealerships across Canada to deliver award-winning F&I solutions. Dealer partnerships are complemented with the strong backing and support of their automotive manufacturing brands, which include BMW/MINI, Kia, Mazda, Volvo, Jaguar/Land Rover, Mitsubishi Motors, Polestar and Motorrad.

The Role

The Performance and Effectiveness Specialist is responsible for the design, optimization, and performance of automated adjudication rules and workflows to enable accurate, efficient, and scalable claims decisioning. This role acts as the central owner of rule performance, driving continuous improvement to enhance automation, reduce l...