Personalization Product Associate - Senior Associate
JPMorgan Chase • New York, NY • Posted July 22, 2026
Position Overview
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Personalization & Customer Insights Team, you are the day-to-day execution lead for the Customer Intelligence Hub. You will own feature delivery from discovery through production, manage the product backlog across engineering teams, run experiments to validate ranking models and summary quality, and partner closely with Data Scientists on model evaluation - including LLM-as-a-Judge quality scoring and contextual bandit optimization. You are responsible for translating strategy into sprint-level delivery that ships measurable customer value.
The Customer Intelligence Hub is the personalized content generation layer - it takes what we know about a customer and generates what gets said to them and about them. But generation is only the starting point. ...
As a Senior Product Associate in Personalization & Customer Insights Team, you are the day-to-day execution lead for the Customer Intelligence Hub. You will own feature delivery from discovery through production, manage the product backlog across engineering teams, run experiments to validate ranking models and summary quality, and partner closely with Data Scientists on model evaluation - including LLM-as-a-Judge quality scoring and contextual bandit optimization. You are responsible for translating strategy into sprint-level delivery that ships measurable customer value.
The Customer Intelligence Hub is the personalized content generation layer - it takes what we know about a customer and generates what gets said to them and about them. But generation is only the starting point. ...