Phoenix, AZ - IT - AZSOS - Information Technology Division (IT) - Technical Support - Senior Helpdesk Administrator
ABCS Inc • Phoenix, Arizona, United States • Posted May 05, 2026
Position Overview
Job Description
Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. The Senior Helpdesk Administrator supports desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, internally developed custom applications, etc. Position is restricted to local candidates and job duties cannot be performed remotely.
Knowledge and Experience
" Minimum 3-5 years working experience in an IT field
" Customer service and interaction
" Intune
" O365 Experience (including OneDrive, Office products, SharePoint, etc.)
" Familiarity with software installation
" PowerShell commands and scripting experience
" Experience with Active Directory, DNS, and DHCP
" AWS SysOps and infrastructure/...
Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. The Senior Helpdesk Administrator supports desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, internally developed custom applications, etc. Position is restricted to local candidates and job duties cannot be performed remotely.
Knowledge and Experience
" Minimum 3-5 years working experience in an IT field
" Customer service and interaction
" Intune
" O365 Experience (including OneDrive, Office products, SharePoint, etc.)
" Familiarity with software installation
" PowerShell commands and scripting experience
" Experience with Active Directory, DNS, and DHCP
" AWS SysOps and infrastructure/...